temporary policy — applies to all confirmed ROWZ bookings
cancellations
Cancel more than 24 hours before pickuprefund minus 15% service fee
Cancel 2 to 24 hours before pickup50% refund
Cancel less than 2 hours before pickupno refund
If ROWZ cancels your ride100% refund
reschedules
Move your pickup time more than 24 hours before pickupfree — no fee
Move your pickup time less than 24 hours before pickup15% service fee
Rescheduling keeps your booking and confirmation number — no need to cancel and rebook. You can move a ride any time before your driver is on the way.
Refunds are simulated while real payment processing is being connected. Cancelled rides show the refund you're owed and our team follows up directly until automatic refunds go live.